SHIPPING & RETURNES

SHIPPING POLICY

If for some reason you are not happy with your purchase, you have 30 days to either:

Return the item and get a refund
Exchange for something else

All items (including bikes) must be unused and in original saleable condition with all packaging and labels.Before shipping to you, our mechanics assemble and pack your bike as part of the purchase price. This includes parts requiring mechanical expertise such as shifters, derailleurs and bottom bracket. Some parts such as front wheel, saddle and bars will arrive unistalled in order to fit the bike into its box. These are commonly adjusted parts that can typically be installed with an allen / hex key.

FEES

A fee may apply to cover the cost of disposed items such as hydraulic fluid, cables, and bar tape which cannot be restocked after the return. The cost of this fee will change depending on what parts are consumed during a custom build.

RETURN & EXCHANGE POLICY

First must call at: (787) 705-7242 and wait for return to be approved.

Processing time:

May takes 5 - 10 business days for us to receive your package, inspect your return, process the inventory, and complete your refund.
Once the refund is processed by ProCycling Center, the time taken for the amount to show in your bank account is dependant on your financial institution. It may be around 10-14 days.

Any items returned damaged are subject to a fee based on the cost of repairing the item. It is the customer's responsibility to ensure the item is adequately packed to avoid damage in return shipping. If you are unsure about how the item should be packed, please contact us for assistance.